Frequently Asked Questions

We can provide tickets for fundraiser or charity events, please get in touch at hello@thesecret.city and we'll see what we can do.

We can split your booking into teams if you'd like to get competitive! Just let us know at hello@thesecret.city, sending your order email address and order number.

We recommend a team size around 5, with a minimum of 2 people and maximum of 8 (soft max).

You can take extra breaks or come back to your route at anytime. Just continue from where you left off at your own convenience. Handy if the heaven's decide to open! Your team clock will still be ticking, but not everything's a race!

Some of our trails have specific time slots that you should start within, this is usually due to closing public areas that you'll be travelling through. Some adventures can be played at any time so you can start whenever you're ready.

The latest start time assumes that you'll take no longer than the maximum duration, most teams will complete the trail within this time, if you'd like to go slower then start a bit earlier!

Of course! After purchasing you can login to your dashboard, where you can enter your team name and number and get setup to go within a couple of minutes. If you're a larger group and would like the booking split into smaller teams, please book in advance so we can accommodate this for you.

Yes absolutely, add a phone for every member when setting up the team on the dashboard, or by forwarding them the extra-member join message you received at the start.

WhatsApp & Telegram apps can be used to receive clues on almost all our trails. There are a select few that are Telegram only due to technical restrictions, you can check which apps you can use on the "Plan your day" section on each trail page.

All international phone numbers work with our system, using WhatsApp or Telegram will only use data so make sure you can roam whilst away.

• START: Commence the trail when you're at the start location.
• HINT: You're at the correct location but don't know how to find the answer.
  (1 Penalty Free)
• LOST: Got lost on the route? We'll send a detailed path to get you back on route.
  (1 Penalty Free)
• SKIP: When you're on a set break but ready to move on.

There are time penalties for; incorrect answers, hints and losts. You receive 1 penalty-free of each, but after that you'll have 10 minutes added onto your team time for each use.

Simply; If you don't have a great time on our trail, let us know why and we'll give you your money back in full. Easy!

We appreciate that the service we provide can easily be affected by lots of variables totally out of our control. Things are very dynamic; bank holiday hours, unforeseen road works and other unscheduled interference. If you have any issues on our trail please get in contact with us. We will be more than happy to help and provide a refund/voucher for one of our other trails.

Our trails are available throughout the year for their specified opening hours, however, on bank holidays these times may not be reliable. Areas may become extremely busy which may make the trails hard to undertake. If you experience these problems then please get in touch and we will happily reset the trail for you to complete another day.

We are regularly looking for ambassadors from cities around the world. If you have a passion for exploring and creating cryptic style clues then we would love to hear from you. Get in touch so we can speak further. E-mail us at hello@thesecret.city for more information.

Our trails don't require any local knowledge. All the trails can be completed by visitors/tourists without an issue, a perfect way to explore a new city!

We accept Google Pay, Apple Pay, Paypal, VISA, MasterCard and American Express.

Although most trails have no age rating the usual break points are pubs/bars, usually children can accompany adults into these venues without a problem. However we recommend the trails to 18+ ages for this reason.

You should receive replies to your messages within seconds. If you are having issues check your signal strength, it is always beneficial to add your team members to the team to receive and reply to clues.

We have no affiliation with the pubs/bars/cafes used as breakpoints or clues. Please respect these establishments and be courteous when looking for clues.

After purchase you'll receive login credentials to enter your dashboard. There you can enter a team name and phone numbers, upon submission you'll receive a message to confirm the booking with us.

WhatsApp Setup Guide

Telegram Setup Guide

Whatsapp & Telegram integrations will use data, again if your contract has a set amount of data you should not be charged. If you have any questions or issues then please get in contact with us.

We turn your city into a playground of clues! When you begin you'll receive the first clue. Solve the obscured directions to discover your path and lead you to answer the question. Use your surroundings to help guide you and find the answer to the clue. Once you've found it reply back to us to receive the next.

Along the way we'll take you to fantastic secret areas and breaks at brilliant pubs/cafes.

Check out our How it works page to see more.