Our privacy policy outlines what data we collect from you to perform our service, how we use your data and how we keep it secure.
General
Here at CityDays (The Secret City, Lattice ltd) we know you care about how your personal data is used and shared. We take your
privacy very seriously. This Privacy Policy (the "Policy") is here to explain how we do that. By
visiting our website, using our services, mobile application and other platforms that we make
available to you (the "Services"). The "Content" includes but is not limited to linked pages, blogs,
features, content, text, graphics, photos, lists of items, reviews, links, comments and other
material uploaded or downloaded. You acknowledge that you accept the policies and practices
outlined in this Policy and provide CityDays (The Secret City) consent for the collection, use, disclosure and
retention of your personal information by us, as describe wherein this policy.
What Does the Policy Cover?
The Policy outlined here covers CityDays (The Secret City)'s treatment of your personal data that we gather when
you access the Services and/or Content. This policy only applies to the practices of CityDays (The Secret City)
and to the individuals that CityDays (The Secret City) employs.
What Personal Information?
We gather information to improve our Services to you, allowing for personalisation to the Service
to improve your experience.
The information is used by the Services to administer your account, update your records, display
content, recommend products or services that might be of interest to you, improve our Service and
platform, detect/prevent abuse of our Services and to allow third parties to perform functions on
our behalf.
Personal information that is no longer than is legally permissible is retained, and personal
information that is no longer necessary as is deleted.
The following types of information may be collected:
Cookies
You can view all the information about Cookies in our Cookie Policy documentation.
Data Storage Location
The data we collect from you may be transferred to, through or stored at a destination outside of
the European Economic Area ("EEA"). Staff located outside of the EEA may also access the data. By
submitting your personal data to CityDays (The Secret City) you are agreeing to this transfer, processing and
storage of your data. We will continue to take all reasonable steps to ensure that your data is
treated securely and in accordance with this Privacy Policy.
The information you provide to us is hosted and stored with Amazon Web Services cloud-based
services. You can find more information about the security measures Amazon uses to protect your data
at the following link: http://aws.amazon.com/security.
If you are not confident with the security offered by our service provider, you should restrict the
amount of information that could include log data, or do not use our Services.
You are solely responsible for keeping the password to your account for our Services secure, you
must keep this confidential and not share the password with anyone.
Do we share your personal data?
Your personal data is an integral part of our business. We do not licence or sell your personal data
to anyone. We only share your personal data in accordance with this Privacy Policy.
Is my personal information secure?
Your personal information saved in your CityDays (The Secret City) account is secured by a password for your
privacy and security. You should protect your password appropriately and limit access to your
computer and browser to prevent unauthorised access to your personal data. You are solely
responsible for protecting and safeguarding your password that you use for our Services and any
actions performed under your password. We encourage you to use strong passwords that consist of
letter, number and symbol combinations for your account. We cannot be held liable for any loss or
damage that may arise from your failure to comply with the above.
Unfortunately it is not possible to completely secure all data transferred over the Internet. We
endeavour to protect personal data but CityDays (The Secret City) cannot guarantee that your data will be
transmitted securely to our Services. The following issues may compromise the security of your data:
unauthorised entry, hardware or software failure and other factors. You agree and acknowledge the
inherent risk of transferring data over the internet and continue to do so at your own risk. Once
your data has been received we use strict procedures and features to prevent unauthorised access
to your data.
Third Party Websites
CityDays (The Secret City) Services may contain links to other websites. CityDays (The Secret City) is not responsible for the
privacy policies or practices of these other websites. When arriving at these other websites you
should read and agree to the privacy policies of these third parties before entering any personal
information. Our Policy only governs data collected on our website.
Can I access my personal data?
You can access the following information about you in certain situations such as updating that
information: first name, last name, e-mail address, username, password, user preferences, phone
number.
The information available for you to change can be changed as our Service changes.
You have the right to access information held about you. The UK Data Protection Act 1998 (the "Act")
give you the right to access information held about you. You may exercise this right in accordance
with the Act. All requests may be subject to a fee of £10 to meet our costs in providing this
information to you. You can request correction or deletion of your personal data at any time. We
will endeavour to respond. to your access request within four weeks.You can access the following information about you in certain situations such as updating that
information: first name, last name, e-mail address, username, password, user preferences, phone
number.
The information available for you to change can be changed as our Service changes.
You have the right to access information held about you. The UK Data Protection Act 1998 (the "Act")
give you the right to access information held about you. You may exercise this right in accordance
with the Act. All requests may be subject to a fee of £10 to meet our costs in providing this
information to you. You can request correction or deletion of your personal data at any time. We
will endeavour to respond. to your access request within four weeks.
What choices do I have?
You can always opt not to provide or disclose your personal information, even though it may improve
the Services we are able to offer you.
You can always update the information we have on your user profile, however, previous information
may still be saved for archival, or data backup practices.
You may request deletion of your CityDays (The Secret City) account at any time. Please note some information
may be kept after the deletion of your account in our records.
When you register with an e-mail address within the CityDays (The Secret City) Services you provide consent to
receive certain emails or communications from us. If you do not want to provide this consent then do
not sign-up for an account at Gear Pursuit. This information may also be used to recommend products
and services to you directly or on behalf of our Partners.
On a mobile device you can disable location services. These options are usually located in your
devices settings section.
If you choose to not receive legal notices from us, such as this Policy, then these legal notices
will still govern your use of the Services provided by CityDays (The Secret City). You are responsible for viewing
the legal notices for changes.
Children
We do not knowingly market or sell products for purchase by Children. These services are not designed
to be used by children under the age of 13 years old. Children under 13 years of age are not allowed
to register for use of our Services or submit personal information through or to the Services. We
do not knowingly collect data from anyone aged under 13 years of age. If we discover this information
has been collected we delete that information immediately.
Changes to the Policy
CityDays (The Secret City) may alter this Policy from time to time. Use of your information is subject to the
Privacy Policy that is currently posted and your information is subject to the policy in effect at
the time the information is used. CityDays (The Secret City) will alter this Privacy Policy if it alters the way
in which it uses your personal data. There may be an announcement on our Services, or you may receive
an e-mail notifying you of the revision. Users are bound by any changes that occur within the Policy
when he or she uses the Services after the new Policy has been first posted.
Questions or Concerns
You may contact us if you have any questions of concerns regarding privacy on the Services on which
we offer to you. Please provide us with a detailed message and we will make every effort to resolve
your concerns.
Contact us
Social
Received a voucher or gift card?
Enter your voucher or gift card code below.
Change date, booking size or request a full refund at any time.
Choose a specific trail or a gift card to be redeemed.